Restaurant Supervisor

At Ummi Lebanese Dining, we believe that food is a celebration of heritage, family, and togetherness. As an authentic Lebanese restaurant, our mission is to bring the rich flavors and traditions of Lebanon to every table. From time-honored recipes to warm hospitality, we offer more than just a meal - we offer a true taste of home. With a dedicated team of chefs who are passionate about Lebanese cuisine, we create dishes that honor our roots and invite guests to share in the joy of gathering, just as we do in our own homes.

With our extensive experience in the hospitality business, we are deeply committed to the people behind every dish and every experience. Our focus is on building a community of talented individuals who share our love for great food and exceptional service. Whether you're enjoying our curated menus or sipping on our crafted beverages, we aim to inspire moments of joy, connection, and culinary discovery with every bite and sip.

As the Restaurant Supervisor, you will play a key role in ensuring smooth operations and providing exceptional dining experiences for our guests. Your responsibilities will include order-taking and upselling, attending to guests needs promptly, and ensuring a welcoming and efficient atmosphere. The ideal candidate will be a proactive, hands-on individual with a keen eye for detail and a commitment to delivering outstanding service.

What will you do

• Ensure that all guests receive prompt, courteous, and professional service.
• Oversee the seating process, ensuring a smooth flow of guests and timely table turnovers.
• Monitor the dining room and respond to guest needs, addressing any concerns or special requests.
• Display adequate food and beverage knowledge and upsell the menu.
• Assist in training new staff, providing ongoing coaching, and ensuring adherence to company standards.
• Collaborate with kitchen staff and management to ensure smooth communication and delivery of food and beverages.
• Maintain a clean and organized service area, ensuring compliance with health and safety regulations.
• Handle customer inquiries and resolve issues effectively to maintain guest satisfaction.
• Monitor and manage service times, ensuring that orders are delivered accurately and efficiently.
• Assist with opening and closing duties, including inventory checks, restocking, and setting up the dining area for service.
• Support daily reporting and administrative matters as required by the Manager.
• Cover other front-of-house duties where required.
• Support the management team in maintaining operational standards and achieving service goals.

Who we look for

• Previous experience in the hospitality or food service industry.
• Happy to go the extra mile to make someone's day.
• Positive attitude, with a passion for providing excellent customer service.
• Ability to remain calm and professional in a fast-paced environment.
• Takes initiative and ownership of your responsibility.
• Experience with POS systems is a plus.

What will you get

• 5-Days Work Week
• Staff Meals and Late Night Transport
• Medical and Healthcare benefits
• Opportunity to develop and grow with the brand
• Work Location - Robertson Quay

We value your growth as much as ours. Join us in this journey and unlock a new milestone in your F&B career.

Successful applicants will be contacted for an in-person interview.