Restaurant Supervisor

The Restaurant Supervisor oversees daily front-of-house operations, leads the service team during service periods, and ensures every guest receives warm, attentive, and personalized hospitality consistent with Michelin-starred standards.

The ideal candidate is passionate about fine dining, possesses strong leadership and communication skills, and thrives in a highly detail-oriented environment.

Responsibilities

Guest Experience

• Deliver consistently exceptional guest experiences throughout every stage of the dining journey.
• Anticipate guest needs and personalize service while maintaining professional discretion.
• Handle guest feedback, requests and service recovery promptly and effectively.
• Build rapport with returning guests and recognize VIPs and special occasions.
• Ensure service reflects the restaurant's philosophy of genuine hospitality, elegance and attention to detail.

Service Operations

• Supervise daily restaurant operations during lunch and dinner service.
• Coordinate table allocations, reservations and seating arrangements to optimize service flow.
• Conduct pre-service briefings and post-service debriefs.
• Ensure all service standards, sequence of service and presentation requirements are consistently maintained.
• Monitor restaurant ambience, cleanliness, lighting, music and table presentation.
• Work closely with the kitchen team to ensure seamless communication throughout service.

Food and Beverage Knowledge

• Maintain comprehensive knowledge of tasting menus, ingredients, cooking techniques and seasonal menu changes.
• Confidently explain dishes, dietary requirements and allergens.
• Recommend beverage pairings and support wine service in collaboration with the Restaurant Manager.
• Ensure accurate order taking using the restaurant POS system.

Operational Excellence

• Ensure compliance with Singapore food safety regulations.
• Monitor inventory of service equipment, tableware and operating supplies.
• Assist with stock control and ordering of Front-of-House supplies.
• Ensure accurate billing and cash handling procedures.
• Support the Restaurant Manager in achieving operational and financial targets.

Compliance and Safety

• Maintain compliance with Singapore food hygiene.
• Ensure service areas meet cleanliness and sanitation standards at all times.
• Report maintenance issues and operational risks promptly.
• Participate in emergency response procedures where required.

Requirements

• Minimum 1 year experience in Food and Beverage operations.
• Experience in luxury hotels or Michelin-starred or fine dining restaurants is highly preferred.
• Experience managing high-touch guest experiences and tasting menu service is advantageous.
• Excellent interpersonal and communication abilities.
• Professional grooming and presentation.
• Strong organisational and problem-solving skills.
• Ability to remain calm under pressure during busy service periods.
• High attention to detail and commitment to excellence.
• Familiar with POS and reservation systems.
• Passion for hospitality and fine dining.
• Positive, proactive and service-oriented mindset.
• Willingness to continuously learn and improve.