Job Description & Requirements
1 Group is seeking a Restaurant Manager to lead daily operations, manage the team, and ensure excellent guest experiences. If you have strong leadership skills and a passion for hospitality, we'd love to hear from you.
Job Description:
- Responsible for the day-to-day operations and administration of the restaurant.
- To provide and ensure operating standards are according to procedures and standards established by the F&B Department.
- Daily roll-call with the service team to drive operations effectiveness, cleanliness of the restaurant, accurate food order taking, servicing the customer, promotions etc.
- Event planning and execution, work closely with kitchen crew to ensure food order is accurate and prompt during events service to ensure consistent exceeding of established standards and guest's expectation.
- Attention to details, encouraging a culture of high standards throughout the team. High emphasis of customer service and management.
- To be knowledgeable in all service techniques and actively seek guest feedback and responding service issues accurately and efficiently in professional manner with a suitable service recovery.
- Cultivate a motivated and high performing team that is clear and committed in delivering clear goals and target.
- Ensure operational profitability, suggest and recommend improvements to achieve better sales target.
- Administer for reservation list, staff roster, recruitment process, daily sales report, inventory report and other operation reports for management review.
- Supervising of employee and provide training and development plan.
- Ensuring the cleanliness of the outlet and periodic maintenance and preventive maintenance of the outlet's equipment and assets.
- Other ad-hoc duties as required.
Job Requirements:
- Diploma or equivalent qualification in Hospitality / F&B Management.
- Minimum 5 years of relevant supervisory or managerial experience in casual/fine dining/event execution.
- Strong customer service and problem-solving skill.
- Strong and dynamic personality who is willing to learn new items on food and service.
- Strong planning and people management skill to lead a dynamic service team.
- Acute financial management skills, strong business acumen and excellent knowledge of latest sales and marketing trends.
- Team player with excellent interpersonal and communication skills.
- Ability to thrive in fast-paced environments and handle multiple responsibilities with composure
- Able to commit to shift work, weekends, and public holidays as part of a rotational schedule
- Proficient in MS Office applications for administrative work.
- Experience in wedding and events are a plus point.
