Restaurant General Manager

Sunset Hospitality Group is a leading multinational lifestyle hospitality group, with a wide portfolio encompassing Hotels & Resorts, Restaurants, Beach Clubs, Nightclubs, Fitness Centers, and more.

SHG operates over 112 venues and with presence in 26 countries with a commitment to deliver authentic & diverse hospitality experiences that bring people together, all around the world.

Reporting to the Director, the General Manager will be responsible for managing the day-to-day operations of the business ensuring that sales, profitability and customer service targets are met, improving Sunset Hospitality Group performance ensure business growth by exploiting opportunities to maximize sales, profitability and by increasing customer satisfaction

Day to Day Responsibilities:

1. Achieves objectives through appropriate planning, organization of staff, inventory management, cost control and maximization of the outlet sales and profits
2. Contribute to development of overall yearly plan and budget
3. Ensures the opening & closing of the restaurant are done as per the company standard
4. Ensures the proper cleaning and lighting of all areas
5. Supervises a daily-check up on the smooth performance of all machinery and equipment
6. Maintains safe working conditions for employees and customers resolves safety concerns quickly
7. Ensure the renewal of all third-party contracts related but not limited to equipment deep cleaning, pest control, etc.
8. Manages the restaurant's staff through coaching and training, in order to improve performance and to achieve the department's objectives and targets
9. Follows-up on the rotation schedule of new employees and trainees
10. Motivates and develops staff, in order to encourage their professional development
11. Suggests salary reviews, proposes personnel actions such as promotions and provides feedback to employees
12. Maintains discipline, recommends and administers corrective actions
13. Assigns tasks and responsibilities to subordinates and validate their job descriptions
14. Creates a positive atmosphere and healthy work environment
15. Provides services that are above and beyond for customer satisfaction and retention
16. Manages day-to-day operations, ensures the quality, standards and meets the expectations of the customers on a daily basis.
17. Empowers employees to provide excellent customer service, handles guest problems and complaints
18. Meets with guests on an informal basis during meals or upon departure to obtain feedback on quality of food and beverage, service levels and overall satisfaction
19. Manages service delivery in the restaurant to ensure excellent service from point of entry to departure
20. Develop Action Plan following the Mystery Dinner Feedback programs to identify development and training areas for improvement
21. Works in conjunction with the Marketing Department to develop an advertising and/or promotional plan that maximizes the restaurant's retail sales
22. Performs other duties pertinent to this job as assigned

Qualifications & Professional Experience

1. Bachelor's Degree in Business Administration, Hospitality Management, or a related field from a reputable university.
2. Currently holding the position of General Manager or Assistant Director of Food & Beverage within a high-end, high-volume restaurant or luxury hospitality environment.
3. Proven experience working in 5-star luxury hotels, Michelin-starred restaurants, or internationally recognized high-end dining establishments.
4. Demonstrated ability to manage large-scale operations while maintaining luxury service standards and guest experience excellence.
5. Asia experience is essential, with prior working experience in Singapore strongly preferred.
6. Fluent in English (spoken and written). Additional languages are an advantage.

Technical Skills

1. Strong computer literacy, particularly in Microsoft Office and Windows applications.
2. Experience with restaurant POS systems, reservation platforms, and operational management systems.

Core Competencies

1. Exceptional interpersonal, communication, presentation, and marketing skills.
2. Building revenue streams, Marketing and programming locally plus internationally
3. Outstanding customer service orientation with strong guest engagement capabilities.
4. System-oriented mindset with excellent organizational and operational planning skills.
5. Proven leadership, team management, and staff motivation capabilities.
6. Highly cooperative with a strong team spirit.
7. Strong problem-solving and decision-making skills in fast-paced hospitality environments.