Restaurant Captain

Company Overview

Toku Nori offers a special handroll dining experience inspired by Japanese tradition, focusing on quality and customer satisfaction in every meal shared.

Job Summary

You will lead and support staff to deliver excellent customer service and continuously improve food and beverage operations, enhancing the overall dining experience.

Responsibilities

• Lead staff in effectively managing customer inquiries to ensure prompt and accurate resolution
• Monitor food and beverage service quality to maintain high standards of customer satisfaction
• Identify and recommend improvements within the team to enhance service delivery and operational efficiency
• Assist in conducting training for service staff when required to improve service standards
• Assist team to perform preparation and setting up in the restaurant for service
• Any other duties as assigned