Restaurant Captain

The Restaurant Captain oversees daily front-of-house operations to ensure smooth service and a positive dining experience. The role involves leading service staff, coordinating table service and guest flow, maintaining service standards, and handling customer feedback professionally. The Captain works closely with the kitchen and management team, supports staff training, and ensures operational efficiency during service periods.

Responsibilities

• Lead and supervise service crew during daily operations

• Coordinate table assignments, reservations, and guest flow

• Ensure service standards and SOPs are consistently followed

• Handle customer feedback and resolve service issues professionally

• Assist with staff training, briefing, and on-the-job guidance

• Support opening and closing duties

• Liaise closely with kitchen and management team

Requirements

• Minimum 2-3 years of relevant restaurant service experience

• Prior experience as Captain / Supervisor preferred

• Strong leadership and customer service skills

• Able to work in a fast-paced environment

• Responsible, punctual, and well-groomed