Reservations & Events Supervisor

About ATLAS Bar Singapore:

Nestled in the heart of Singapore, ATLAS is a forerunner in the region's cocktail culture, celebrated for its Art Deco setting and world-class hospitality. We are an opulent and elegant establishment that boasts an extensive collection of rare and exquisite spirits, wines and champagnes from around the world. Our venue offers a unique blend of classic European charm and contemporary luxury, providing an unparalleled experience for our guests over the past seven years.

About Job Position:

ATLAS is seeking a proactive and detail-oriented Reservations & Events Supervisor to support our Reservations & Events function within our corporate office. This role will manage our Junior Reservations Executive and have oversight to our bespoke ATLAS retail offering. The Reservations & Events Supervisor plays a key part in maintaining our day-to-day reservation systems and procedures, within our high-volume environment. The role is crucial in supporting our operational team in venue, allowing the team to deliver an elevated level of guest service that reflects the ATLAS experience.

Reporting directly to the Events & Reservations Manager, this position requires a high level of administrative attention to detail and time management, combined with the ability to provide genuine, warm yet professional degree of guest service through written and verbal communication to our guests. You will also support the coordination of group bookings and Takeover events, while ensuring seamless communication between guests and the operations team.

We are searching for a special individual who has a genuine desire to create and positively impact every step of our guest experience. Are you the one You must be guest-oriented and able to professionally communicate effectively both verbally and in writing with colleagues to uphold our reputation for delivering world-class service. A vibrant personality and genuine enthusiasm for supporting operations are essential.

This is a Full-Time role, scheduled over a 5-day week, primarily during office hours. As a key requirement of the position is to support our venue operations, you may be required to work on some public holidays but will be provided with alternative days in lieu.

Previous experience in the hospitality or service industries will be advantageous and exposure to food and beverage reservations systems, particularly SevenRooms, will be highly regarded.

As a valued member of the team, you will gain invaluable guest relations experience across both office-based and in-venue situations, while also developing your knowledge of food and beverage operations through close collaboration with our wider team. This is an excellent opportunity for someone with strong operational discipline and a passion for hospitality to grow within a dynamic and fast-paced environment.

Duties and Responsibilities:

. Ensure that all reservation enquiries are handled in a professional and time sensitive manner

. The primary point of contact for all written enquires between ATLAS and our guests

. Facilitates all guest needs and expectations in ATLAS by providing exceptional service

. Work closely with Host team to deliver exceptional guest experiences

. Ensure that all standard procedures, rules, regulations and sequence of service are implemented

. Provide service that reflects the high standards of ATLAS and exceed all guest expectations

. Manage guest profiles, preferences, and booking records within SevenRooms

. Support any activities of the management

Do you thrive in a fast-paced environment

At ATLAS, we embrace the excitement and energy of a fast-paced environment. Experience the thrill of working in a dynamic atmosphere where you can continuously challenge yourself and grow as a professional.

If you are dedicated to excellence, and eager to contribute to a team that values your skills, then we want to hear from you! Whether you're an experienced professional or just starting your journey in hospitality, we welcome you to apply. We believe in fostering growth and are committed to developing your skills and knowledge within the World of hospitality.

Are there other benefits

Our commitment to growth extends to our Employees, and if you have a genuine passion for guest experiences as well as all things food and drink, ATLAS is the ideal place for you to thrive.

Join our team and enjoy fantastic benefits, including:

. Monthly Service Charge: As a member of our team, you'll have the opportunity to earn a monthly service charge. Your dedication and outstanding service will definitely be rewarded.

. Medical and Dental Benefits: We care about your well-being. As part of our commitment to our Employees, we provide medical and dental benefits to ensure you stay healthy and happy.

. Yearly Work Anniversary Incentives: We value our Employees and believe in recognizing their hard work. In addition to competitive wages, we offer an annual work anniversary incentive to celebrate your work anniversary with us.