Reservation Officer

• Processes reservations by mail, telephone, central reservation systems referral.
• Processes reservations from the sales office, other departments, corporate companies and travel agents.
• Knows the type of rooms available as well as their location and layout.
• Knows the selling status, rates, and benefits of all packages plans.
• Knows the credit policy of the hotel and how to code each reservation.
• Creates and maintains reservation records by date of arrival and alphabetical listing.
• Determines room rates based on the selling tactics of the hotel.
• Prepares letters of confirmation.
• Communicates reservation information to the front desk.
• Processes cancellations and modifications and promptly relays this information to the front desk.
• Understands the hotel's policy on guaranteed reservations and no-shows.
• Processes advance deposits on reservations.
• Tracks future room availabilities on the basis of reservations.
• Prepares expected arrival list for front office use.
• Assists in preregistration activities when appropriate.
• Handles daily correspondence. Responds to inquiries and makes reservations as needed.
• Makes sure that files are kept up to date.
• Maintains a clean and neat appearance and work area at all times.
• Promotes goodwill by beings courteous, friendly, and helpful to guests, managers, and fellow colleagues.
• Tracks future room availability on the basis of reservations
• To be aware of all front office procedures
• To be fully aware of and adhere to health and safety, fire and bomb threat procedures.
• Willing to undertake any reasonable request made by management in any other areas of the house.
• Any other ad-hoc duties assigned

Requirements

• Diploma in Tourism and Hospitality or related field
• Preferably with minimum of 1 year.
• Excellent interpersonal and communication skills, with the ability to build relationships and work effectively with employees at all levels.
• Ability to multitask, prioritize work, and meet deadlines in a fast-paced environment.