Position Overview
The Capella Connects Executive handles reservations enquiries and communications from guests, travel agents, and referral networks.
The Role
- Answer questions regarding hotel facilities and services, airline partnerships, local attractions, directions, etc.
- Communicate pertinent guest information to designated departments/personnel
- Pass on requests in a timely and accurate manner to appropriate colleagues
- Process reservations by email, telephone, central reservation systems referral or from the sales/catering office, other hotel departments, and travel agents
- Enter all sales booking and group contracts on a timely basis
- Create and maintains reservation records by date of arrivals
- Prepare letters of confirmation
- Process cancellations and modifications and promptly
- Process and monitor advance deposits/prepayment on reservations
Talent Profile:
- Strong customer service skills
- Strong verbal and written communication skills
- Ability to communicate in English and Chinese fluently
- Willing to work a flexible schedule including weekends
- Experience in hotel property management systems as well as extranets and central reservations systems and their functionalities
