Distribution Services Executive

Overview

Banyan Group is an independent, global hospitality company with purpose. The Group prides itself on its pioneering spirit, design-led experiences and commitment to responsible stewardship. Its extensive portfolio spans over 90 hotels and resorts, more than 140 spas and galleries, and 20 plus branded residences in over 20 countries. Comprising 12 global brands, including the flagship brand Banyan Tree, each distinct yet united under the experiential membership programme with Banyan. The founding ethos of Embracing the Environment, Empowering People is embodied through the Banyan Global Foundation and Banyan Academy. Banyan Group is committed to remaining the leading advocate of sustainable travel, with a focus on regenerative tourism and innovative programmes that elevate the guest experience.

The Role

We are seeking a motivated individual to join our team as a Executive, Distribution Services to manage daily distribution operations, resolve system issues across all booking channels. The ideal candidate will have a understanding of hospitality distribution systems and rate parity principles.

Responsibilities

Primary responsibility

• Maintain operational efficiency & system integrity, ensuring 100% system uptime and reducing booking errors.
• Monitor and promptly resolve connectivity issues, achieving quicker turnaround time for resolving integration issues.
• Ensure timely loading/updating campaigns, offers & loyalty programs.

Secondary responsibility

• Maintain up-to-date hotel content including room descriptions, images, amenities, and reservation policies across channels to ensure brand consistency and competitiveness.
• Improve turnaround time for support tickets and issue resolution
• Conduct annual reviews of distribution processes and suggest workflow improvements to enhance operational effectiveness.
• Assist in the testing and rollout of new systems, projects

Requirements

• Possess Hospitality Diploma or Degree with preferably 1 to 2 years of experience
• Experience in end-to-end management of the distribution processes
• Knowledgeable in Opera PMS, Central Reservations and Channel Manager Systems.
• Technical competencies required to manage distribution services effectively.
• Ability to innovate, strategize and excel in a competitive and fast pace environment.