TheReporting Support Analyst will be part of a globally distributed team providingoperational support for business-critical sales reporting platforms. The rolesupports both Consumer (B2C) and Business & Education (B2B) reportingenvironments.
Key Responsibilities
- Provide Tier 1 support for reporting issues not resolved via automation, including data inaccuracies, discrepancies, and metric interpretation.
- Provide Tier 2 oversight for automated support workflows (Slack forms, bots, HCL), handling exceptions and manual reviews.
- Support two reporting platforms: Horizon (B2C) and Business & Education 360 (B2B), including understanding business logic and data definitions.
- Monitor and manage Slack-based support requests such as access requests, data inaccuracies, other reporting issues, and general queries.
- Investigate and reconcile data discrepancies between platforms and identify root cause.
- Guide users on correct interpretation of metrics, data availability, and reporting limitations.
- Escalate platform defects, data pipeline issues, and systemic problems to engineering and platform teams.
Required Skills & Experience
- Experience in sales, channel, or performance reporting and KPI support.
- Operational support experience for BI or reporting platforms.
- Ability to query and analyze data to investigate and explain issues.
Experiencewith BI tools such as Tableau, ThoughtSpot, Business Objects, or equivalent
