BI Analyst

Job Summary:

Role: BI Analyst

Start: ASAP

Duration: 12 Months

Location: Singapore

We are seeking a BI Analyst (Reporting Support) to provide operational support for business-critical sales reporting platforms across a global environment. This role is part of a follow-the-sun support model, covering both B2C (Consumer) and B2B (Business & Education) reporting ecosystems. The ideal candidate has strong data analysis skills, hands-on experience with BI tools, and the ability to investigate data issues and clearly communicate insights to business users.

Requirements:

- 5-7 years of experience in BI analysis, reporting support, or data support roles.

- Strong experience in sales, channel, or performance reporting and KPI analysis.

- Hands-on experience with Snowflake (mandatory).

- Experience with BI tools such as Tableau, ThoughtSpot, Business Objects, or similar.

- Strong skills in data querying and analysis (SQL preferred).

- Ability to manage multiple support requests across time zones in a global setup.

- Bachelor's degree or equivalent experience.

Preferred / Advantage:

- Experience with Python for data analysis or automation.

- Familiarity with Slack-based workflows, bots, or automated support systems.

- Understanding of data pipelines and reporting architectures.

- Experience working in a global, follow-the-sun support model.

Roles and Responsibilities:

- Provide Tier 1 support for reporting issues, including data discrepancies, inaccuracies, and metric interpretation.

- Oversee automated support workflows (e.g., Slack forms, bots), handling exceptions and manual investigations.

- Support and maintain sales reporting platforms across B2C and B2B environments.

- Monitor and manage Slack-based support requests, ensuring timely resolution and clear communication.

- Investigate and reconcile data discrepancies across reporting platforms and identify root causes.

- Query and analyze data to validate, troubleshoot, and explain reporting outputs.

- Guide business users on data definitions, KPI interpretation, and reporting logic.

- Escalate data pipeline issues, platform defects, and systemic problems to engineering teams.

- Collaborate with cross-functional teams to ensure data accuracy and reporting reliability.

Please send your application highlighting:

- Your relevant experience

- Current/expected salary

- Availability information

- A latest MS-WORD Resume

..We regret that only short-listed applicants will be contacted...

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Note: GECO Asia is an Information Technology Consulting Services provider. We provide specialist IT and Digital Transformation specialist resources on a project (SOW) and/or permanent basis. We operate under a Comprehensive License offered by Ministry of Manpower, Singapore.

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