Relationship Manager, Cash Management

Job Description

• Responsible for building SME deposit base through increasing deposit balances and generating fee income from products such as investments, FX and Banca.
• Grow deposit balances through active management of existing-to-bank accounts and solicitation of New–to-bank accounts.
• Ensure proper due diligence and KYC of clients.

Key Accountabilities

1. Manage and grow ETB customer portfolio through deepening of customer relationships and increase wallet share through regular engagement, identification of customer needs and provision of suitable banking solutions.
2. Acquire and onboard NTB customers by means of internal referrals, strategic partners, branches, digital channels and external networks. Facilitate account onboarding and implementation of cash management solutions.
3. Promote Cash Management Solutions and Fee Income by driving the adoption of payment, collection, collection, payroll, digital banking and other transaction banking solutions to increase customer engagement and fee income.
4. Drive Referrals and Cross-Sell Opportunities. Identify opportunities and make referrals for FX, Wealth, Trade Finance and other relevant banking solutions based on customer needs.
5. Ensure Customer Service, Compliance and Risk Management by delivering quality customer service while ensuring adherence to regulatory requirements, KYC/CDD standards, FCC guidelines and internal policies.

Requirement

• Strong analytical and implementation skills, demonstrated ability to effectively manage multiple tasks and drive change across a complex organization and multiple stakeholders
• A team player with a positive attitude, professionalism and a strong work ethic with high level of integrity and ethics
• Ability to identify patterns or connections between situations that are not obviously related and to identify key or underlying issues in complex situations
• Strong understanding of AML/CFT requirements, FCC risk management and customer due diligence (CDD) principles, particularly in relation to fintech, payment service providers (PSPs), digital economy businesses and cross-border transactions.
• Ability to identify potential transaction monitoring (TM), sanctions, fraud and financial crime risks, and work closely with FCC, Compliance and Operations teams to ensure ongoing regulatory compliance and effective risk mitigation.

*Only shortlisted candidates will be notified.