Job Description
Responsibilities
About the team
The Rapid Response team aims to ensure the safety of our users on the platform by responding to varying levels of escalations. As the Rapid Response Lead, APAC, you will exercise your familiarity with the market, quick thinking, and stakeholder management skills to resolve crises in a timely and appropriate manner. You will also be growing fellow Rapid Response Analysts on the team both in skills and domain expertise.
Responsibilities
- Lead a high-performing team of Rapid Response Analysts who will be on the front line coordinating the response to major global Trust & Safety incidents and crisis;
- Lead the APAC escalation roadmap and prioritization;
- Define regional strategy and country specific modifications for Rapid Response activities and drive team improvement efforts to be more effective and efficient;
- Investigate reported incidents across multiple internal and external channels for TikTok and respond to global partners inquiries; exhibiting grace when faced with high stakeholder pressure;
- Prioritize incoming risks and escalations based on severity and urgency, training teams to adapt priorities based on evolving facts;
- Analyze incident trends, systems, and data to provide recommendations for process, policy, and product improvements;
- Implement clear protocols for rapid response and containment of violative content/issues, relying on cross-functional relationships when issues cannot be self-resolved;
- Tightly coordinate with global cross-functional teams including Public Policy, Legal, Product, and Engineering among others to respond to crises and escalation handling;
- Lead post-mortems for major Trust & Safety incidents.
Qualifications
Minimum Qualifications
- 5+ years of experience in trust & safety or risk management with at least 12 years in a team leadership or mentorship role
- Proven ability to lead high-performing teams and deliver in complex, fast-paced environments
- Strong analytical thinking and operational acumen; experience using data to monitor performance and guide decisions
- Excellent communication and stakeholder management skills, including experience working with cross-functional partners (e.g. policy, product, operations)
Preferred Qualifications
- Understanding of content moderation systems, enforcement tools, and risk mitigation strategies
- Quantitative skills, data-driven mindset, SQL or Excel skills a plus;
- Strong understanding of social media challenges and sensitivity to safety or regulatory issues.
- Extensive background of managing and coordinating large scale projects or products, working closely with engineering and design teams together with other partner teams to guarantee effective execution of product plans
About TikTok
TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and we also have offices in New York City, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.
Why Join Us
Inspiring creativity is at the core of TikTok's mission. Our innovative product is built to help people authentically express themselves, discover and connect and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and bring joy - a mission we work towards every day.
We strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. Every challenge is an opportunity to learn and innovate as one team. We're resilient and embrace challenges as they come. By constantly iterating and fostering an Always Day 1 mindset, we achieve meaningful breakthroughs for ourselves, our company, and our users. When we create and grow together, the possibilities are limitless. Join us.
Diversity & Inclusion
TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.
Trust & Safety
TikTok recognises that keeping our platform safe for the TikTok communities is no ordinary job which can be both rewarding and psychologically demanding and emotionally taxing for some. This is why we are sharing the potential hazards, risks and implications in this unique line of work from the start, so our candidates are well informed before joining.
We are committed to the wellbeing of all our employees and promise to provide comprehensive and evidence-based programs, to promote and support physical and mental wellbeing throughout each employee's journey with us. We believe that wellbeing is a relationship and that everyone has a part to play, so we work in collaboration and consultation with our employees and across our functions in order to ensure a truly person-centred, innovative and integrated approach.
