Regional Program Management Executive

Job Description

. Monitor compliance to national and international quality standards and related regulations.

. Participate in quality related activities such as audit, qualification program, claims etc.

. Any other ad-hoc duties as assigned by the Management/Manager from time to time.

. Act as a representative for operations to Internal and External Stakeholders

. Manage stakeholder expectations and ensure timely completion of project deadlines.

. Create and write Standard Operations Procedures

. Create Process flowcharts.

. Conduct Internal and External Training with operational staff.

. Coordinate with IT team for enhancement systems integration

. Manage testing for IT projects.

. Support on daily operational issues.

. Maintain SOP internally at a regional level.

. Supporting Daily/Weekly/Monthly/KPI reports for customer.

. Attend to customer request on timely matter.

. Act as a Control Tower for communication between internal and external customer.

. Aligning processes with internal and external operation.

. Work with Operation Manager to make improvement for operation.

. Conduct training for internal operation if there are new requirement from customer.

. Maintain good relationship with customer.

. Support adhoc quotation if required.

. Travel overseas if required.

. Any other ad-hoc duties as assigned by the Management/Manager from time to time.

Job Requirements

. Min Diploma in Logistics/Supply Chain/Transportation/International Business and 2 years working experience in Freight Forwarding/Logistics Industry, Air/Ocean freight experience is a plus.

. Good command of written and spoken English, proficiency in other languages is a bonus as to liaise with other regional offices.

. Proficient in MS Office and Teams.

. Experience in at least one aspect of freight forwarding operations either Export or Import, with both experiences will be added advantage.

. Detail oriented and good time management.

. A good team player.

. Responsible and able to work remotely to deliver key task completed on time.

Working hours:

Mon to Fri 8.30am - 6pm