Regional IT Support

Provide IT support to Japanese-speaking end users and remote regional teams, managing Microsoft 365, Azure, hardware, software, and network issues. Handle installations, onboarding/offboarding, and system maintenance, ensuring smooth operations. Must possess strong problem-solving skills, customer focus, and a valid Japanese language proficiency certification.

• Provide technical support to end users, including Japanese-speaking staff and remote regional teams.

• Administer on-premise and cloud systems (Microsoft 365, Azure), including user accounts and permissions.

• Respond to IT support requests via in-person, phone, ticketing system, or remote assistance.

• Install, configure, and deploy computers, laptops, printers, software, and other IT equipment locally and regionally.

• Troubleshoot hardware, software, and network issues collaborate with Network team for connectivity support.

• Perform smart hand support for basic network device installation and deployment.

• Maintain and update computer systems, servers, and IT equipment with latest patches and updates.

• Ensure smooth onboarding/offboarding processes for all users across local and regional sites.

• Provide clear communication, documentation, and user guidance to enhance IT service experience.