Regional Head, Airfreight Business Process Excellence

We are looking for an experienced Air Freight Operations / Operational Excellence professional to lead regional transformation, standardisation and operational excellence as an international air freight forwarding business continues to scale.

Key Responsibilities • Lead regional air freight forwarding operations and performance across multiple markets, driving growth, profitability, service quality and operational excellence. • Plan and optimise resources across countries and stations, including manpower, training, equipment and systems. • Design, document and standardise end-to-end air freight forwarding processes and SOPs across different markets. • Adapt established operating models and best practices into a scalable international framework while addressing local market requirements. • Lead CargoWise rollout, configuration, integration and adoption across new and existing markets in partnership with IT. • Establish regional quality, SOP governance, internal audit, compliance and control frameworks, including IATA, RA3, customs and relevant ISO requirements. • Drive continuous improvement and Lean/Six Sigma initiatives to enhance productivity, efficiency and service quality. • Lead change management, training and stakeholder alignment to embed new processes, systems and operating standards. • Support new country and station launches by ensuring process, systems, resource and certification readiness. • Partner with country leadership and regional functions including IT, Finance, HR and Treasury to align processes, systems, data and controls. • Monitor regulatory developments and ensure timely updates to SOPs, processes and training. • Manage key customer and stakeholder relationships while identifying and mitigating operational, compliance and systems risks.

Requirements • Degree or equivalent qualification in Supply Chain, Logistics, Business, Operations or a related discipline. • Minimum 10 years of experience in air freight forwarding, logistics or operational excellence, preferably across multiple markets. • Strong knowledge of air freight forwarding operations and CargoWise or comparable freight management systems. • Proven experience in process design, operational transformation and continuous improvement; Lean/Six Sigma experience is advantageous. • Working knowledge of IATA, RA3, customs and relevant quality standards. • Demonstrated experience leading cross-functional projects and change programmes across multiple markets. • Strong strategic, analytical, stakeholder management and communication skills. • Ability to translate operating models into practical, scalable solutions across different markets.

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MTC Consulting Pte Ltd | 15C7752
EA. Registration No.: R24123733 | Chen Yit Keat