Regional Account Manager

Responsibilities

· Build, maintain, and execute and Account Strategy covering customer satisfaction and business growth objectives for each account.

· Maintain an accurate forecast for incoming and outgoing revenues within your book of business.

· Document all customer interactions and activities in Salesforce and internal applications where applicable, as well as opportunities and risks.

· Develop second-tier clients into key accounts.

· Monitor and be aware of competitors product and service strategies.

· Serve as the primary point of contact for all strategic matters related to assigned global and regional accounts.

· Coordinate and align with internal stakeholders across regions (APAC primarily, with occasional collaboration across EMEA, US, and LATAM).

· Navigate and manage complex client structures, including global escalation paths and issue resolution frameworks.

· Lead regular account reviews, ensuring service delivery meets contractual expectations and performance metrics.

· Collaborate with internal teams (Operations, Compliance, Product, Finance, and Sales) to ensure a unified approach to client management and solutions delivery.

· Proactively identify opportunities for account expansion and service optimization.

· Present confidently to senior and C-level stakeholders across various regions and cultures.

Requirements:

· Highly developed consultative account management skills.

· Negotiating and deal closing skills.

· Able to communicate concepts effectively to all levels including to senior executives.

· Able to collaborate and present account strategy to internal stakeholders to align and garner support on the proposed strategy.

· Able to demonstrate effective time management and task prioritization under pressure.

· Strong leadership skills, result-oriented and ability to drive for business growth.

· Independent, self-initiated, results oriented.

· Superior problem-solving skills dealing internally and externally.

· Excellent presentation and communication skills.

· Driven by success.

· Embraces a hands-on approach and leads by example.

· Willing to take ownership and responsibility for issues and conflict resolution.

Education

· Preferably 2+ years of experience in account management or client success roles

· Minimum of 5 years working experience

· Bachelor's degree in Business or equivalent

· Proven experience working within or managing accounts for multinational corporations (MNCs).

· Strong understanding of MNC structures, communication protocols, and escalation matrices.

· Exceptional interpersonal and communication skills, with experience engaging and influencing C-level executives across countries and cultures.

· High degree of problem-solving ability and strategic thinking