Working Hours:
- Mondays to Fridays: 9:15am to 6:15pm, inclusive of 30min lunch break
- Service not required on Saturdays, Sundays and gazetted public holidays
Qualifications
Minimally N Level with passes in both English and Mathematics. Preferably Higher Nitec / Diploma in Business / Management / Hospitality or its equivalent.
Experience
- Minimum of 1 year of relevant experience as a receptionist and/or customer service agent
- experience working with youths and parents in an education institution setting.
Essential Skills & Profile
- Administrative & office management skills
- Communications skills
- Computer & devices proficiency skills
- Customer service skills
- Mailroom support and distribution skills
- Organizational skills
- Professional and inclusive skills
- Time management skills
- Ability to handle and support simple first-aid
- Ability to handle diverse individuals calmly and tactfully
- Confident in handling and dealing with any walk-in visitors
- Good communication and interpersonal skills
- Rational, pragmatic, logical, steadfast skills
- Ability to react quickly, understand situations, think outside of box, deescalate quickly, calmly and effectively
- Patience, caring, cheerful and good telephone etiquette
Job Scope:
1. Communications Support:
- Answering and patching phone calls at the front counter in school General Office
- Ensuring timely and professional responses to all inquiries
- Manage and route school email timely and accurately
2. Visitor Management:
- Attend to walk-in customers (parents, students, teachers and delivery personnel etc)
3. Administrative Support:
- Assist in day-to-day operations of general office duties including mailroom support and distribution
- Simple data record of received items, lost & found items, loan of uniform etc
- Filing, laminating of documents, coordinating courier services, and maintaining databases and records
- Ongoing managing, updating, supporting, and maintenance of SAT intranet portal
4. Office Presentation:
- Ensure the reception area is clean, tidy, presentable, and stocked with necessary supplies required for both staffs and visitors
5. Customer Service:
- Serve as the first and primary point of contact for all visitors to reception, addressing their needs and resolving issues as they arise in a calm and efficient manner.
6. Functional Tasks:
- Serve as school's designated goods receipt officer
- Help coordinate, schedule, deconflict and manage appointments, calendar, and room scheduling to ensure smooth operations and utilization
- Ensure inventory accuracy, serviceability, availability at all times.
7. Other Tasks:
- Support and handle ad-hoc duties & tasks assigned by School Leaders, Administration Manager, and Operations Manager when needed.
