Receptionist

THOSE WITH NO EXPERIENCE IN THE FOOT REFLEXOLOGY AND MASSAGE INDUSTRY NEED NOT APPLY

Duties and Responsibilities:

. Be on time for shift and maintain consistent, regular attendance record.

. Accurately book, change and cancel appointments.

. Acknowledge and greet everyone who enters and leaves the shop.

. Ensure that the check-in, check-out and payment process is handled in accordance with company policy.

. Provide callers and guests with detailed descriptions of treatments, packages, services, and hours of operation.

. Answer the phone promptly and operate phone system accurately and efficiently.

. Actively promote the treatments, services, sessions and retail, as well as programs,

promotions and/or discounts available.

. Develop professional and personalized relationship with regular guests.

. Handle guests questions and concerns promptly, professionally and courteously.

. Maintain complete confidentiality in all guest matters in accordance with company policy.

. Provide accurate, appropriate and immediate responses toall requests by guests, ensuring

complete guest satisfaction.

. Maintain a clean, safe, fully stocked and well organized work area.

. Ensure adequate stock of supplies and equipment inform management when stock is low.

. Must be able to work without constant direct supervision and remain at assigned post for

extended periods of time.

. Maintain a positive attitude and contribute toward a quality work environment.

. Regularly attend, participate in and support training and staff meetings.

. Assist in all areas of operation as requested by management.

. Communicate to management any and all occurrences involving staff or guests in the shop that require attention.

PositionRequirements:

. Must be detail-oriented and have ability to multi-task.

. Ability to be efficient and productive in a fast-paced environment.

. Must have enthusiasm and possess excellent customer service skills.

. Must possess basic math skills.

. Enjoy working with people and possess a friendly and outgoing personality.

. Excellent communication, listening and computer skills.

. Must be a team player.

. Must have weekend and public holidays availability.

ExperienceRequirements:

. Minimum of 1 year of experience as a Front Desk personnel or as Customer Service

representative with proven sales OR

. Minimum of 1 year of employment in hospitality or wellness industry