R&D Manager, Global Product Support Engineer

Key Responsibilities

• Engages with customers at a working level to solve High Value Problems affecting customer's ability to achieve technology milestones.

• Manages small GPS team or program providing highly visible customer support through the performance of on-site installation, as well as any necessary diagnoses, troubleshooting, service, and repair of complex equipment and systems.

• Ensure legacy corrective actions and Lessons Learned are captured in New Products design intent. Contribute to the FMECA process.

• Align with Global Technical Training (GTT) on overall training plans for new products, train the trainers.

• Participate in Engineering Design Reviews

• Develop new procedures and Best Known Methods (BKMs) to service new products.

• Partner with Quality & Reliability (Q&R) group to review and address Top Field Issues

• Drive resolution of key issues with Engineering. Own beta site test plans and reporting

Requirements:

• PhD/ Master's/ Bachelor's degree in Engineering semiconductor or equipment background preferred.

• 8+ years in product support or field engineering with leadership experience.

• Strong troubleshooting and rootcause analysis skills for complex equipment.

• Experience with NPI, FMECA, design reviews, and beta site testing.

• Ability to develop procedures/BKMs and drive resolution of top field issues.

• Effective customer communicator and crossfunctional collaborator.

Work Location:

• Fusionopolis