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Manager, Global Product Support Engineer (CVD)

8-10 Years
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Job Description

Who We Are

Applied Materials is a global leader in materials engineering solutions used to produce virtually every new chip and advanced display in the world. We design, build and service cutting-edge equipment that helps our customers manufacture display and semiconductor chips - the brains of devices we use every day. As the foundation of the global electronics industry, Applied enables the exciting technologies that literally connect our world - like AI and IoT. If you want to push the boundaries of materials science and engineering to create next generation technology, join us to deliver material innovation that changes the world.

What We Offer

Location:

Singapore,SGP

You'll benefit from a supportive work culture that encourages you to learn, develop, and grow your career as you take on challenges and drive innovative solutions for our customers. We empower our team to push the boundaries of what is possible-while learning every day in a supportive leading global company. Visit our Careers website to learn more.

At Applied Materials, we care about the health and wellbeing of our employees. We're committed to providing programs and support that encourage personal and professional growth and care for you at work, at home, or wherever you may go. Learn more about our .

Key Responsibilities

  • Engages with customers at a working level to solve High Value Problems affecting customer's ability to achieve technology milestones.

  • Manages small GPS team or program providing highly visible customer support through the performance of on-site installation, as well as any necessary diagnoses, troubleshooting, service, and repair of complex equipment and systems.

  • Ensure legacy corrective actions and Lessons Learned are captured in New Products design intent. Contribute to the FMECA process.

  • Align with Global Technical Training (GTT) on overall training plans for new products, train the trainers.

  • Participate in Engineering Design Reviews

  • Develop new procedures and Best Known Methods (BKMs) to service new products.

  • Partner with Quality & Reliability (Q&R) group to review and address Top Field Issues

  • Drive resolution of key issues with Engineering. Own beta site test plans and reporting

Requirements:

  • PhD/ Master's/ Bachelor's degree in Engineering semiconductor or equipment background preferred.

  • 8+ years in product support or field engineering with leadership experience.

  • Strong troubleshooting and rootcause analysis skills for complex equipment.

  • Experience with NPI, FMECA, design reviews, and beta site testing.

  • Ability to develop procedures/BKMs and drive resolution of top field issues.

  • Effective customer communicator and crossfunctional collaborator.

Work Location:

  • Fusionopolis

Additional Information

Time Type:

Full time

Employee Type:

Assignee / Regular

Travel:

Yes, 10% of the Time

Relocation Eligible:

No

Applied Materials is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, national origin, citizenship, ancestry, religion, creed, sex, sexual orientation, gender identity, age, disability, veteran or military status, or any other basis prohibited by law.

More Info

About Company

Applied Materials, Inc. is an American corporation that supplies equipment, services and software for the manufacture of semiconductor (integrated circuit) chips for electronics, flat panel displays for computers, smartphones, televisions, and solar products. Integral to the growth of Silicon Valley, the company also supplies equipment to produce coatings for flexible electronics, packaging and other applications. The company is headquartered in Santa Clara, California.Founded in 1967 by Michael A. McNeilly and others, Applied Materials went public in 1972. In subsequent years, the company diversified, until James C. Morgan became CEO in 1976 and returned the company's focus to its core business of semiconductor manufacturing equipment.By 1978, sales increased by 17%.

Job ID: 139623207

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