Qualtrics Platform Support Specialist

Key Responsibilities

• Manage and support the Qualtrics platform (configuration, users, roles, access)
• Create, maintain, and troubleshoot surveys, including complex logic and flows
• Support workflows, automation, and system integrations (APIs, BI tools, data platforms)
• Build dashboards and reports validate and troubleshoot data issues
• Provide second-level support, including debugging surveys, workflows, and platform issues
• Perform testing and ensure data accuracy and quality before deployment

Requirements

• Hands-on experience with Qualtrics XM (XM / XM Discover)
• 3 years in integrations, automation, or platform support
• Strong experience in survey configuration, logic troubleshooting, and data handling
• Familiar with Excel/BI tools and ticketing tools (e.g. Confluence, Jira)