Why Join Us
- ✅ No direct customer interaction (non-customer facing role)
- Stable backend operations role in e-commerce / logistics
- Structured processes with training provided
- Supportive team environment with clear workflows
- Opportunity to gain operations & quality assessment experience
Job Overview
This is a backend operations role focused on handling returns and quality assessments. You will be responsible for reviewing returned parcels and supporting dispute evaluation processes internally, without direct communication with people.
Key Responsibilities
- Conduct quality inspections on returned parcels based on internal guidelines
- Assess and verify cases related to returns and disputes with accuracy
- Ensure all evaluations comply with company policies and standards
- Handle backend processing of cases from start to completion
- Coordinate with internal teams (e.g. warehouse, operations) to ensure smooth workflow
- Support process improvements and maintain operational efficiency
- Maintain proper documentation and reporting for tracking purposes
Requirements
- Diploma or equivalent (open to entry-level candidates)
- Detail-oriented and able to follow structured guidelines
- Comfortable handling repetitive and process-driven tasks
- Able to work independently in a fast-paced environment
- Basic communication skills for internal coordination
Ideal Candidate
- Prefer backend / non-customer facing roles
- Careful, responsible, and consistent in work quality
- Able to make objective decisions based on guidelines
- Team player with a positive attitude
