We are seeking a Quality Assurance & Operations Support Analyst to join our contact center team. This role supports the QA Manager in ensuring high-quality service delivery and provides essential administrative assistance to keep operations running smoothly. The position also involves contributing to ad-hoc projects and tasks as needed, making it a dynamic opportunity for someone detail-oriented and adaptable.
Job scopes
- Assist the QA Manager with QA-related tasks, documentation, and reporting.
- Support call monitoring activities, maintain QA trackers, and follow up on action items.
- Provide administrative support to the contact center, ensuring efficient day-to-day operations.
- Prepare reports, manage data entry, and organize documents for internal use.
- Contribute to ad-hoc projects and tasks as assigned, demonstrating flexibility and initiative.
Job requirements
- Diploma or Degree in any related field.
- Good attention to detail and organizational skills.
- Ability to handle multiple tasks and prioritize effectively.
- Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint).
- Excellent communication skills, both written and verbal.
- Prior experience in a contact centre or QA environment is a plus.
