Quality Assurance & Operations Support Analyst

We are seeking a Quality Assurance & Operations Support Analyst to join our contact center team. This role supports the QA Manager in ensuring high-quality service delivery and provides essential administrative assistance to keep operations running smoothly. The position also involves contributing to ad-hoc projects and tasks as needed, making it a dynamic opportunity for someone detail-oriented and adaptable.

Job scopes

• Assist the QA Manager with QA-related tasks, documentation, and reporting.
• Support call monitoring activities, maintain QA trackers, and follow up on action items.
• Provide administrative support to the contact center, ensuring efficient day-to-day operations.
• Prepare reports, manage data entry, and organize documents for internal use.
• Contribute to ad-hoc projects and tasks as assigned, demonstrating flexibility and initiative.

Job requirements

• Diploma or Degree in any related field.
• Good attention to detail and organizational skills.
• Ability to handle multiple tasks and prioritize effectively.
• Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint).
• Excellent communication skills, both written and verbal.
• Prior experience in a contact centre or QA environment is a plus.

Thank you for your interest!

We respect your privacy and all communication will be treated with confidentiality. If you wish to know more about this position or explore other roles, please prepare your updated profile and get in touch with our consultant at [Confidential Information]

Cristina Malabuyoc Malijan EA License No. 02C3423 Personnel Registration No. R1111547

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