Responsibilities
Purpose of the role
To provide end-to-end operational, quality assurance, and administrative support to Media Research Centre projects, ensuring accurate delivery, timely reporting, effective vendor coordination, and smooth internal and external stakeholder engagement.
Scope of the role
- Manages administration, billing, procurement, and vendor coordination across research projects
- Oversees quality assurance processes for research deliverables, data checks, and reporting outputs
- Supports project delivery timelines, internal workflows, and documentation standards
- Acts as a key liaison between internal teams, vendors, and external stakeholders where required
Key Responsibilities
- Ensure all research projects are supported with accurate documentation, billing, procurement, and approvals, enabling timely completion
- Conduct quality checks on data, reports, and operational outputs before delivery
- Coordinate with external vendors, freelancers, and internal stakeholders to ensure expectations are aligned and deliverables met
- Maintain clear tracking of project documentation, purchase orders, and payments
- Support process improvements, reporting accuracy, and operational consistency across projects
- Provide training or guidance to team members on operational processes, reporting tools, or documentation where required
Foundational Competencies
- Strong ability to manage workflows and support teams
- Comfortable working across multiple stakeholders and priorities
- Able to work independently while supporting broader team objectives
Functional Competencies
- Strong administrative and operational coordination skills
- Experience with reporting systems, databases, or research tools
- High attention to detail in data accuracy, documentation, and delivery
- Proficient in Excel and reporting templates
Qualifications
- 3 or more years of relevant experience in operations, administration, billing, procurement, research support, or quality assurance
- Experience in research, analytics, or data-driven environments preferred
- Prior exposure reporting tools, or vendor management is an advantage
- Knowledge of SAP or similar enterprise systems is an advantage
- Diploma and above
