Quality Assurance Manager

Job Responsibilities:

• Effective Document Controller. Maintains accurate and comprehensive records of quality assurance activities, audits, hard copy and e-copy evidence, regulatory evidence, and outcome reports.
• Manage all quality assurance related activities.
• Oversee ERP for student admission, academic, and finance functions.
• Review process control plan, drive quality issues to root cause, corrective actions and improvement, track quality performance.
• Utilize data-driven insights to guide decision making, conduct management reviews and support strategic planning.
• Define and develop, implement, and maintain the school's policies and procedures.
• Ensure compliance are met and maintained with ERF, EduTrust, BizSafe, NEA, and ISO.
• Establish quality and risk management processes and procedures.
• Updates SOPs and policy manuals and ensure to implement with complete compliance records.
• Define outgoing quality plan, work with academic and corporate services departments marketing and communications, and product control management.
• A Quality Assurance Manager ensures that the service product observes the school's education quality standards.
• In general, QA Manager is detail-oriented professional who is responsible for the development and implementation of quality assurance activities and policies of the school, the detection and resolution of problems in the work flow, and the delivery of satisfactory outcomes. - Examples of Quality Assurance activities include work process checklists, work instructions and procedure & policies, and SOPs, maintain and develop work manuals, process documentation and project audits, organization structure and performance appraisals & KPIs settings.
• Will be involved in SSG regulatory audits and other compliance or statutory audits, internal walk-downs, and document audit
• Ensure compliance with all regulations and standards required by ERF, EduTrust, Bizsafe, NEA, and ISO 9001.
• Perform administrative tasks when required
• Proficient in MS Office (Word, Excel, Powerpoint, PowerBi)
• Fluent spoken English with excellent academic writing skills
• Reports to the Managing Director

Experience (a must):

With at least 3 - 5 years of relevant experience in handling internal/external QA role in any Singapore international schools and hands on QA experience in Singapore Government Framework audits across related sectors particularly Skillsfuture Singapore (SSG), EduTrust and ERF as key advantage. The candidate must have undergone or must have been involved in any certification processes or any related quality audit processes for an international school context.

Job Attributes:

1. Meticulous an eye for detail
2. Can do attitude & can work independently
3. Ability to multi-task and attend to critical sensitive situations
4. Strong interpersonal and communication skills
5. Excellent writer & trained document controller
6. Strong in academic internal control leadership
7. Vast knowledge in ERF and EduTrust audits and document management
8. Adaptable, proactive and a team player.
9. Experienced as MR can be an advantage but not a prerequisite

Email: [Confidential Information]

WhatsApp: +65 88141349 (Ms Charlotte)