QA & Partner Success Manager

Role Overview

As our QA & Partner Success Manager, you are the bridge between our technology team and our enterprise trial partners. You will own the quality assurance process - ensuring our legal AI outputs meet the exacting standards of the legal profession - while also managing the pilot partner relationship lifecycle from onboarding through UAT to production adoption. This role is critical for our POV success.

Key Responsibilities

• Design and execute comprehensive QA test plans for the KAG platform: functional testing, regression testing, edge-case legal scenario testing

• Build and maintain the Legal Benchmark Suite: 500+ trap questions covering citation accuracy, logical consistency, entity integrity, and temporal validity

• Coordinate UAT (User Acceptance Testing) with 3-6 enterprise trial partners: schedule sessions, collect structured feedback, prioritize bug reports

• Manage pilot partner onboarding: secure API integration, training materials, user guides, and ongoing support

• Track and report POV KPIs: NPS, helpfulness score, time savings, WAU (Weekly Active Users), issue resolution rate

• Conduct daily stand-ups with engineering team to triage pilot issues (target: 5 P0 issues at any time)

• Prepare milestone review documentation and pilot partner satisfaction reports for Enterprise Singapore

• Act as the voice of the customer in product planning meetings, translating partner feedback into feature requirements

Requirements

• 2+ years experience in QA, customer success, or technical account management

• Strong analytical skills: ability to design test cases, analyze usage data, and produce actionable reports

• Excellent communication skills in English (written and verbal) Mandarin is a strong plus

• Experience with QA tools (Jira, TestRail, or equivalent)

• Comfort working with APIs (Postman, curl) for basic integration testing

• Project management skills: ability to coordinate across engineering, product, and external partners

• Detail-oriented with a systematic approach to documentation

• Singapore Citizen or Permanent Resident (PR) required

Nice-to-Have

• Experience in legal tech, professional services, or enterprise SaaS

• Background in customer success management with NPS/CSAT tracking

• Familiarity with PDPA or data protection compliance