Public Policy Manager, Strategic Response Policy

Meta is looking for people with crisis, risk management, or decision support experience gained in tech, business, or government policy to join our Strategic Response Policy (SR Policy) team. The team's purpose is to handle crisis situations that require cross-functional coordination, and communication to leadership, in order to mitigate serious risks to the company or the community. This could relate to pieces of content posted on the platform, the impact of terrorist attacks and violent incidents on our platforms, and thinking strategically about how geo-political events may present policy risk. SR Policy sits within our Content Policy team which is responsible for setting our Community Standards and Business Policies governing content on the platform. The role of SR Policy is to help leadership make enforcement decisions in the most critical cases when operating under significant time sensitive environment and stakeholder scrutiny. To do that we operate a global 24/7 on-call shift system, with responsiveness and accuracy of authoring communications being of paramount importance. You will need to be personally resilient, flexible and able to multi-task, enjoy quick turnaround work and be prepared to work on thematic issues that some may find emotive. To do this effectively, you are likely someone who can think strategically about risk, whilst also being able to probe into the detail of fast-moving situations. Someone who has operated at the intersection of policy and operations may be particularly suitable. You will be based out of Singapore and will provide a focal point for issues across the APAC region. SR Policy is a global team that responds to issues across regions and time zones. You will be expected to work on issues as they arise irrespective of geography.

Responsibilities

• Oversee and coordinate cross-functional Crisis response to major geopolitical or violent events
• Manage high profile escalations within the company including: chairing cross-functional meetings, aligning decision-makers, and escalating issues to leadership for decision as needed
• Proactively identify and assess potential risks, and work with policy, legal and operational teams to develop risk mitigation approaches, and drive cross-functional implementation, particularly relating to content issues
• Operate independently, and be confident managing multiple internal stakeholders, balancing differing opinions and perspectives, and weighing up risk in order to provide effective policy advice to leadership
• Produce and present internal communications for leadership to inform them of ongoing situations, and provide recommendations and decision support
• Inform policy development work, partnering with subject-matter experts to develop global policy standards

Minimum Qualifications

• 10+ years of program management experience with a Bachelor's degree in public policy, legal, political science, risk management, or related discipline
• Knowledge of geo-political,security or societal issues in APAC, how they intersect with social media, and the possible impacts real world events will have on the safety of the community
• Explain complex issues clearly in a multi-tasking and deadline-based environment
• Experience providing decision support and advice to executives and leaders
• Effective at consensus-building, and communicating with internal audiences

Preferred Qualifications

• Experience in Trust & Safety, Strategic Response, or Crisis Management
• Experience driving and managing multiple projects simultaneously to meet varying deadlines with varied stakeholders
• Experience framing and briefing difficult decisions to executive leadership
• Demonstrated ability to work at pace to make difficult decisions under pressure, use of critical thinking skills, clear and cogent communication skills, and practical experience of organizing and building relationships with teams across the company

Meta builds technologies that help people connect, find communities, and grow businesses. When Facebook launched in 2004, it changed the way people connect. Apps like Messenger, Instagram and WhatsApp further empowered billions around the world. Now, Meta is moving beyond 2D screens toward immersive experiences like augmented and virtual reality to help build the next evolution in social technology. People who choose to build their careers by building with us at Meta help shape a future that will take us beyond what digital connection makes possible today-beyond the constraints of screens, the limits of distance, and even the rules of physics.