Project Management Executive

Duties:

• Oversee Contact Centre operations for loyalty programme matters including account management, points crediting, tier progression, and service feedback.
• Handle escalated member cases with professionalism and empathy, ensuring timely and satisfactory resolution.
• Safeguard programme integrity by resolving issues related to points, rewards, and personal data.
• Monitor escalations and identify recurring service or process issues; work with internal teams to implement improvements.
• Conduct data analysis to uncover trends and provide actionable insights through regular and ad-hoc reports.
• Support system troubleshooting and readiness for new rollouts, automation initiatives, and process updates.
• Maintain SOP manuals and training materials; deliver briefings to tenants and frontline staff to promote service excellence.
• Collaborate with internal stakeholders to align initiatives and foster cross-functional partnerships.
• Conduct regular audit checks to ensure compliance and mitigate operational risks.
• Provide operational support for loyalty-related parking and marketing initiatives.
• Undertake additional duties as assigned by management.

Requirements:

• Bachelor's degree or equivalent experience.
• Minimum 1 year of relevant experience in administrative or project support roles.
• Fresh graduates with strong drive and willingness to learn are welcome to apply.
• Strong communication, coordination, and organisational skills.
• Proficiency in MS Office tools; knowledge of Power BI, Pivot Tables, and other relevant applications is advantageous.
• Experience in data analysis and reporting tools is a plus.