Professional, Facilities Management

Job Description - Guest Service Ambassador (GSA)

JLL Experience Services team members are experts who create value through lasting partnerships. At JLL, it is our goal to provide workplace experiences that will be long remembered by our clients. We set the standard for superior experiences for our clients and our teams.

Job Summary

The GSA is responsible for delivering exceptional guest experiences at Salesforce's corporate offices by ensuring all visitors and employees are assisted in a welcoming, professional, and friendly manner. This client-facing role provides the opportunity to combine your passion for service, brilliant people skills, and enthusiasm for creating a hospitality-focused workplace environment in support of Salesforce's operations.

Job Responsibilities

• Enthusiastically welcome guests, anticipate their needs, and assist with arrivals and departures
• Manage visitor bookings using Salesforce's guest management system
• Issue and reconcile guest and employee temporary passes, liaising with security and facilities management as needed
• Direct deliveries and manage their storage as required
• Establish and follow protocols for welcoming media and distinguished guests
• Monitor foot traffic and the movement of equipment and materials through the lobby
• Manage orderly movement of people and provide support during peak periods
• Provide general enquiries support and wayfinding assistance for the site, services, and activities
• Maintain and update operational signage in the lobby area
• Manage issue and reconciliation of guest and employee temporary passes
• Upkeep and maintain the front desk and reception areas to ensure a clean, organized environment that reflects Salesforce's brand standards
• Create work orders for custodial, maintenance, safety, and security concerns through Salesforce's designated systems
• Collaborate with all services within the facility to ensure a safe and comfortable work environment
• Identify potential risks and escalate appropriately to prevent privacy breaches, security incidents, or disruptions to Salesforce's operations
  
  

Qualifications

• Minimum 2-3 years of previous customer service, security, or hospitality-related experience
• People Person: The best part of serving others is creating experiences for them that go beyond the expected
• Flexibility and positive attitude in managing shifting daily priorities
• Excellent Communicator: Providing amazing experiences requires the ability to communicate professionally through spoken and written word. Fluency in English required
• Knows how to multi-task and prioritize while ensuring consistent and elevated guest experiences and accuracy
• Working knowledge of a range of information technology tools and platforms
• Proficiency in Google Office suite preferred
• Familiarity with guest management systems preferred
• Ability to perform minimal physical activity such as carrying small packages and managing lobby accessories