Production Support Engineer (DevOps, Banking Industry)

Job Duties:

• Provide L2/L3 application and systems operational support for mission-critical banking applications in a 247 environment.

• Act as the primary technical escalation point, working closely with functional support teams to resolve incidents and service requests.

• Drive continuous improvement initiatives across operations, including automation, monitoring, alerting, and incident response.

• Support and execute complex operations such as disaster recovery planning (DRP), system migrations, major maintenance, and upgrades.

• Improve system reliability, performance, and security through proactive monitoring, root cause analysis (RCA), and remediation.

• Design, implement, and maintain CI/CD pipelines to reduce time-to-market and improve deployment quality.

• Manage and standardize operational workflows, runbooks, and procedures to enhance efficiency and consistency.

• Maintain and enhance programmable scripts and code based on technical instructions and operating specifications.

• Collaborate with development teams to bridge the gap between Dev and Ops, supporting DevOps and Agile practices.

• Promote knowledge sharing through documentation, training sessions, and best-practice adoption across the team

Job Requirements:

• Bachelor's degree in Computer Science, Information Technology, Systems Analysis, or related disciplines.

• Minimum 3 years of hands-on experience in UNIX/Linux environments.

• At least 3 years of experience in scripting languages such as Python and/or PowerShell.

• Hands-on experience (minimum 2 years) with DevOps tools and technologies such as Ansible, GitLab, Azure DevOps, Docker, and Kubernetes.

• Experience with job scheduling tools (e.g. Control-M or equivalent).

• Strong understanding of IT ecosystems, application architectures, and production environments.

• Knowledge of CI/CD pipelines, ITIL, Agile, and Lean practices.

• Familiarity with observability and monitoring tools such as Grafana, Kibana, Prometheus, AppDynamics, or Dynatrace is an advantage.

• Experience in a banking or financial services environment is a plus.

• Willingness and ability to work in rotational shifts and on-call support, including non-business hours and weekends, to support global operations

To Apply, please kindly email your updated resume to

Regret to inform that only shortlisted candidates will be notified.

CEI: R25127749

EA License: 14C7275