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Key Responsibilities:
Global production service operations support in middleware technologies and platforms.
Accountable for the overall service reliability, availability and stability of the technical scopes.
Provide technical expertise for managed workloads, including troubleshooting, analyzing and resolving incidents, problem, service request and change management process.
Partner with the development, project and business teams to understand requirements and technical specifications to participate in project deliverables activities.
Drive through culture of continuous improvements for the production environment through automation or manual work and performance hygiene.
Technical analysis of production platforms to identify and remediate performance issues.
Work collaboratively in teams and develop meaningful relationships to achieve common goals.
Engage in several DevOps disciplines, namely CI/CD, Continuous Test, Continuous Monitoring, and Continuous Compliance.
Operation and further development of middleware platforms and the associated interfaces
Development of self-service interfaces and their workflows.
Exercise specialist responsibility in strategic projects and initiatives.
Requirements:
Minimum Bachelors Degree in Computer Science / Information Technology / Computer Engineering or equivalent
Minimum 4 years of experience in the following technical platforms:
Operating Systems: Linux, Unix and/or Windows
Middleware Technologies: Axway CFT, Secure Transport, Sentinel & IBM MQ
Monitoring and Data analytics tools: OMI, ServiceNow, Geneos
Scripting tools: Java, Unix Shell, Python, PowerShell, perl
Good understanding of ITIL Service Management framework such as Incident, Problem, and Change processes
Experience in one or more of the following technical platforms:
Dockers, Kubernetes, Ansible, Elastic Search, Rundeck, GIT
Ability to work in shifts and support On-call in rotations.
Customer oriented and a strong team player.
Ability to work in a team and individually.
To Apply, please kindly email your updated resume to
Regret to inform that only shortlisted candidates will be notified.
CEI: R25127749
EA License: 14C7275
Job ID: 138271213