Production Support Analyst

JD :

• Hands-on experience with Splunk, including dashboard creation, search processing language (SPL), alerts, and reporting.
• Experience with Geneos monitoring platform is preferred.
• Strong SQL/query-writing skills and experience working with reporting and analytics tools.
• Familiarity with enterprise application monitoring and operational support environments.
• Good understanding of ITIL Incident Management and Change Management processes.
• Strong troubleshooting, analytical, and problem-solving skills.
• Excellent communication and stakeholder management skills.

Key Competencies:

• Analytical and data-driven mindset.
• Customer-focused and service-oriented approach.
• Strong attention to detail.
• Ability to work independently and collaboratively within cross-functional teams.
• Effective problem-solving and decision-making capabilities.
• Ability to manage multiple priorities in a fast-paced operational environment.

Working Relationships

• Application Support Teams
• Infrastructure & Operations Teams
• Business Users and Stakeholders
• IT Service Management Teams
• Project and Delivery Teams