Production Support Analyst - Payment

Description

We are seeking a skilled Production Support Analyst to join our team in Southeast Asia. The ideal candidate will have experience in managing production environments, particularly within the payment, cards, and core banking domains. You will be responsible for ensuring the stability and performance of our systems while collaborating with various teams to resolve issues and implement enhancements.

Responsibilities

• Monitor and maintain production systems to ensure high availability and performance.
• Troubleshoot and resolve production issues related to payment processing, cards, and core banking systems.
• Collaborate with development teams to implement changes and enhancements to existing applications.
• Utilize AS/400 and mainframe systems for data management and reporting purposes.
• Manage virtualized environments using VMware for application deployment and testing.
• Utilize monitoring tools such as Splunk, Geneos, and SQL Monitor to track system performance and detect anomalies.
• Schedule and manage batch jobs using Control-M and ensure timely execution of processes.
• Develop and maintain shell scripts for automation of routine tasks and reporting.

Skills and Qualifications

• 1-9 years of experience in production support roles, preferably in banking or financial services.
• Strong understanding of payment processing systems and card transactions.
• Experience with core banking applications and related technologies.
• Familiarity with AS/400 and mainframe environments.
• Proficient in VMware for managing virtualized infrastructure.
• Hands-on experience with monitoring tools like Splunk, Geneos, and Control-M.
• Knowledge of SQL for database queries and monitoring.
• Proficient in shell scripting for automation tasks and process improvements.
• Strong analytical and troubleshooting skills with a detail-oriented mindset.