Production Support Analyst

Role: Production Support Analyst

Requirements:

Bachelor's degree in computer science or related field.

• At least 5 years relevant experience preferably in a Finance Institution

(Corporate or Retail Banking) IT in internet and mobile banking

applications and API.

Essential:

• You must be the experienced in Production Support or System

Administrator (Linux, Unix, Oracle) and currently operating in a Level 1.5

or Level 2 role in a high availability / mission critical environment

• You must have strong understanding of web application architectures and

protocols and hands on troubleshooting java application performance

issues including writing / debugging scripts, code, and database queries

• You must have competency in automation skills (primarily using Unix

Shell scripting or Python)

• You must understand resiliency and redundancy designs and participated

in Disaster Recovery excises task or activities (technical)

• You must be familiar with ITIL framework and methodology and hands on

experience usage of ITSM tools like BMC Helix or ServiceNow (Incident,

Problem, Change Management modules)

• You must be efficient at managing tasks independently and and to adapt

quickly, learns new skills with minimal supervision, and maintains strong

attention to detail.

• You must excel in team settings and communicates effectively across all

organisational levels

Key Domain/ Technical Skills:

5+ years in Red Hat Linux, Shell Script, Java

• 5+ years in Oracle, MS SQL,

• 3+ years Connect Direct, IBM MQ

• 2+ years Host-to-Host File transfer (i.e. SFTP)