Production Support Analyst – Data & Reporting (Horizon Support)

Job Role:- Production Support Analyst Data & Reporting (Horizon Support)

Job Location:- Singapore

Experience:- 8+ Years

Support business intelligence reporting platforms by investigating data issues, managing support requests, and ensuring accurate data interpretation. Work within a globally distributed team to provide continuous operational support across multiple regions.

• Provide support for reporting platforms by analyzing and resolving data-related queries and issues.
• Investigate data discrepancies, validate report accuracy, and identify root causes (e.g., data gaps, logic issues, or system defects).
• Monitor and manage incoming support requests through collaboration tools or ticketing systems, ensuring timely response and resolution.
• Handle both manual and automated support workflows, including exception handling when automation does not resolve requests.
• Explain data metrics, definitions, and reporting logic clearly to business users.
• Collaborate with cross-functional teams (e.g., data, engineering, product) to escalate and resolve system or data pipeline issues.
• Ensure smooth handover of tasks across teams in different time zones to maintain continuous support coverage.
• Maintain documentation of common issues, resolutions, and reporting logic.

• Strong analytical and problem-solving skills with attention to detail.
• Ability to query and interpret data to identify issues and trends.
• Experience with Business Intelligence tools (e.g., Tableau, ThoughtSpot, Business Objects, or similar).
• Effective communication skills to translate technical findings into business-friendly language.
• Ability to manage multiple requests simultaneously and prioritize effectively.
• Familiarity with support workflows, ticketing systems, or collaboration tools.
• Basic understanding of data pipelines and reporting systems.

• Bachelors degree or equivalent practical experience.
• Experience in data reporting, business intelligence, or production support roles.
• Exposure to sales or performance reporting metrics is an advantage.
• Experience working in a global or distributed team environment is beneficial.