Key Responsibilities:
Product Support:
- Manage the Critical Care product portfolio, serving as the primary point of contact for all product and application-related matters.
- Provide technical support and consultation to customers, clinicians, doctors, and internal sales teams on product selection, configuration, and application.
- Handle all product inquiries and deliver timely, accurate responses.
- Plan and deliver product training and updates for customers within assigned accounts or territories.
- Conduct product demonstrations, highlighting key features, functions, and benefits.
- Support the Sales Manager by reviewing tender specifications and contributing to solution proposals aligned with project requirements.
Post-Sales & Technical Service:
- Deliver end-user training on product usage and applications, including preparation of training materials and scheduling.
- Assist with product installation and commissioning, ensuring configuration and settings meet customer specifications.
- Coordinate with internal teams (IT, Engineering, Logistics, Commercial) to ensure smooth project execution and delivery.
- Provide ongoing technical and service support, including preventive maintenance, warranty, and post-warranty services.
- Offer technical training for customers to support long-term product performance.
- Participate in project trials, post-sales support, and warranty standby duties as required.
- Perform additional duties as assigned in support of overall company goals.
Requirements:
- Min Bachelor's degree in Science, Engineering, or related field preferred.
- Min 2 years of experience in the medical device industry.
- Strong communication and presentation skills.
- Resilient, adaptable, and able to perform under pressure.
- Excellent team player with strong interpersonal skills.
- Self-motivated and able to work independently.
Interested applicants, please click on Apply Now or submit your resume to
We regret only shortlisted candidates will be notified.
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Trust Recruit Pte Ltd
EA License No: 19C9950
EA Personnel: John Angeline
EA Personnel Reg No: R1544851
