Product Support Engineer (Aviation/2 yrs contract/Completion Bonus)

Duties & Responsibilities:

a) Industrial Transfer & Capability Development

• Coordinate transfer of product equipment, procedures, test benches, and documentation.

• Write, review, and correct technical documents.

• Train technicians and validate shop processes.

• Support with feasibility and investment studies.

b) Customer Support

• Provide technical support to customers, OEMs, and partners in the Asia-Pacific region.

• Monitor product reliability, analyze in-service data, resolve technical complaints, and recommend improvements.

• Prepare reports, documentation, and deliver training.

c) Repair Operations

• Lead and support repair operations and workshops.

• Oversee technician teams and internal stakeholders to ensure high performance, profitability, and quick processing.

• Manage repair orders, supplier sourcing, and support continuous improvement initiatives.

d) Department Management Support

• Teamwork & Backup other engineers and team members.

• Solve production issues, implement process improvements, and ensure effective communication across departments.

e) Health, Safety & Environment

• Comply with all HSE regulations and participate in related initiatives.

f) Continuous Improvement

• Drive and participate in company-wide improvement and innovation programs such as ONE SAFRAN, Lean, QRQC, 5S, root cause analysis, etc.

Job requirements:

Qualifications/ Experience:

• Bachelor's degree in Mechanical/Electrical/Aeronautical Engineering.

• 2-3 years experience in engineering, product support, and repair operations (aerospace preferred).

• Experience with project management, calibration, maintenance environments, and technical documentation.

• Knowledge of aviation regulatory requirements (e.g., Part 145) and quality systems (ISO9000, AS9110).

Skills:

• Technical writing, interpreting schematics/drawings.

• Knowledge of IPC standards, wiring/electrical & test equipment.

• Proficiency with Microsoft Office, Teams, and basic SAP/ERP systems.

• Excellent communication, teamwork, analytical, and problem-solving skills.

• Must be able to multi-task in a dynamic environment, communicate effectively, and maintain a high standard for safety and quality.