Product Specialist

Basic Functions:

• Provide marketing and technical support for existing and newly developed / launched products
• Responsible for the execution of the product launch and development process while collaborating with the product development team
• Develop some marketing / technical contents and work with the graphic designer to produce various marketing collaterals (brochures, videos, webpages, social media posts, etc.)
• Develop the contents for product training, conduct a presentation / webinar and/or product demonstration as necessary
• Facilitate engagement with customers / collaborators to perform a product evaluation / sampling
• Develop and implement sales and marketing strategies (especially for newly launched products) to achieve business objectives
• Assess customer needs and market competition globally
• Provide helpful product recommendations / suggestions to sales and marketing team (direct sales team and channel partners)
• Handle and resolve any customer issues or potential problems and product related activities; perform other tasks assigned by the supervisor.

Duties:

• Support the development of new products
• Suggest the improvement for existing products
• Manage the launch of new products
• Conduct market research and analyse the industry trends
• Build and maintain customer relationships
• Resolve any customer issues
• Collaborate with the development team on the progress and launch of new products

Requirements:

• Bachelor's degree in Life Sciences, Biological Sciences, Biomedical Sciences, or a related field. Minor in Marketing will be an added advantage
• Minimum 2–3 years of experience in a similar role
• Prior experience in the Life Sciences or Medical Devices industry is desirable
• Strong customer service orientation
• Excellent verbal and written communication skills
• Strong analytical and problem-solving skills