About EPOS
Backed by Ant International, EPOS is a leading Point-of-Sale (POS) and digital payment solutions provider empowering businesses to digitalize their operations. Our solutions include POS systems, Soundbox devices, and Payment Terminals, helping SMEs in F&B and Retail streamline operations and accelerate growth.
Description on Role & Responsibilities
Product Operations
- Lead the development and implementation of strategies aimed at enhancing product operations, including but not limited to go-to-market planning, operations, lifecycle management, and continuous improvement initiatives.
- Oversee the creation and maintenance of product documentation, including user guides, FAQs, and training materials, ensuring they are up-to-date and accessible.
Product development support
- Manage projects end-to-end from translating business requirements into product requests, and driving the implementation of the project
- Manage the product feedback loop, gathering input from customers and internal teams to inform product roadmap adjustments and enhancements.
Stakeholders
- Collaborate closely with the strategy office, business/sales, product managers, designers, engineers, and other stakeholders to define and refine product requirements, identify areas for improvement, and implement solutions.
- Work with sales, marketing, and support teams to ensure smooth transitions during new product introductions or updates, providing necessary training and resources.
- Faster a culture of innovation and continuous learning within the organization, encouraging experimentation and sharing best practices across teams.
Others
- Develop and maintain key performance indicators (KPIs) to measure the effectiveness of product launches and ongoing operations; use data-driven insights to inform decision-making.
Talent Requirements
- Bachelor's degree.
- Minimum 5+ years of experience in product management, product operations, or a similar role, preferably within a payments or tech company focused on SMEs and long-tail merchants.
- Strong analytical skills, with the ability to interpret complex data sets and translate findings into actionable insights.
- Excellent communication and interpersonal abilities, capable of building strong relationships with diverse groups both internally and externally.
- Proven track record of successfully leading projects from conception through execution, demonstrating an ability to prioritize effectively and manage multiple tasks simultaneously.
- Experience working in a fast-paced, rapidly changing environment, showing adaptability and resilience under pressure.
- Proficiency in English and Mandarin Chinese (both written and spoken), for most effective communication with internal stakeholders.
