Job Description
SUMMARY OF DEPARTMENT:
As a product operations executive (contract), you will identify and address customers uncertainties
relating to our product's offering. You will offer solutions and lend a helping hand in alleviating their
concerns. Your active listening and reassuring responses will come a long way in ensuring that our
policyholders enquiries are handled promptly and professionally each day, while also partnering closely
with our Contract Centre to deliver consistent service. Beyond daily tasks, we encourage you to be
proactive in contributing product ideas from customer feedback and revamping FAQs to improve the
customer experience. This ensures we continuously evolve our service to meet policyholder needs more
effectively.
KEY RESPONSIBILITIES INCLUDE:
You will be required to:
- Attend to enquiries on various fronts, effectively maintaining our product's high level of accessibility
- Empathize with customers, and offer clear and relevant advice
- Provide solutions and comprehensive explanations to customers
- Perform post-case administration for future reference
REQUIREMENTS:
To join us as a Product Operations Executive (12 months contract), you should:
- Have obtained NITEC cert, diploma or degree in any field.
- Have at least 2 years of experience in product operations or customer service
- Enjoy people engagement and providing good advice, have patience in dealing with complex problems
- Have strong interpersonal skills and the ability to answer queries clearly in writing
- Be result-oriented and enjoy seeing tangible results of your hard work
