Overview
We are looking for a motivated and customer-oriented individual to handle both telemarketing and customer service duties. This role involves making outbound calls to generate leads and support sales activities, while also managing customer enquiries, resolving issues, and ensuring a positive customer experience.
Key Responsibilities
Telemarketing
- Make outbound calls to potential and existing customers to promote products/services.
- Generate leads, qualify prospects, and set appointments for the sales team.
- Follow up on leads from marketing activities or customer enquiries.
- Maintain accurate call logs and update CRM/system records.
- Meet daily/weekly/monthly telemarketing and conversion targets.
- Handle objections confidently and professionally.
Customer Service
- Attend to incoming calls, emails(internal & external)
- Provide account updated information to internal departments
- Process customer orders, check stock availability, and coordinate with internal teams.
- Handle and resolve customer feedback, complaints, or service issues promptly.
- Build and maintain good relationships with customers to ensure repeat business.
- Follow up with customers on order status and after-sales service.
Requirements
- Experience in telemarketing preferred, sales support, or customer service will be an advantage.
- Strong communication skills with a friendly and professional phone manner.
- Ability to multitask between sales calls and service-related tasks.
- Good problem-solving skills and the ability to stay calm under pressure.
- Basic computer literacy and familiarity with CRM or order management software.
- Resilient, target-driven, and able to handle rejection professionally.
- Positive attitude and willingness to learn.
Preferred Attributes
- Confident and articulate communicator.
- Strong customer service mindset.
- Good command of spoken and written English and Mandarin
- Team player with good follow-up discipline.
At Konica Minolta, we are committed to providing equal employment opportunities to all qualified individuals regardless of race, religion, gender, national origin, age, marital status, disability, or any other characteristic protected by applicable laws. All employment decisions are based on merit, qualifications, and business needs.
