Product Manager

Role Overview

We are seeking an experienced Product Manager to lead the end-to-end strategy, development, and launch of key digital products. In this role, you will champion the product roadmap and backlog, acting as the primary bridge between user insights, technical capabilities, and business objectives. You will partner with cross-functional teams to build intuitive, high-impact digital experiences backed by data and user research.

Key Responsibilities

• Build, maintain, and execute a clear product roadmap and actionable backlog aligned with end-to-end user journeys.

• Convert complex operational needs, policy guidelines, and user research into detailed technical requirements and user stories.

• Balance delivery constraints, technical feasibility, and business impact to prioritise features effectively.

• Ensure product experiences accommodate diverse user personas, accessibility requirements, and varying operational contexts.

• Define key performance metrics (KPIs), analyse product data, and translate insights into continuous functional enhancements.

• Lead user research initiatives and prototype testing to validate assumptions and refine solution designs.

• Partner directly with design, research, and engineering teams to push features smoothly from discovery through deployment.

• Articulate product vision, feature trade-offs, and strategic decisions clearly to both executive leadership and cross-department teams.

Qualifications & Experience

• 5+ years of hands-on product management experience with a proven track record of bringing digital solutions to market.

• Demonstrated expertise in scoping requirements, backlog refinement, and long-term roadmap creation.

• Strong analytical mindset with experience leveraging product analytics to guide decision-making and measure outcomes.

• Direct experience organising, facilitating, and synthesising qualitative and quantitative user research into actionable specs.

• Familiarity with building complex administrative systems (such as dashboards, case management tools, scheduling platforms, or records databases) is strongly preferred.

• Fluent in Agile/Scrum delivery frameworks and skilled at partnering closely with technical teams in rapid sprint cycles.

• Exceptional verbal and written communication skills, with the ability to convey technical decisions to non-technical partners.

• Previous experience working within public sector, civic tech, or heavily regulated environments is a plus.