PROCESS ENGINEER

Business Improvement Projects

Lead initiatives for Sales & Customer Service.

Define project scope, objectives, and

client requirements.

Identify, document, and validate core business issues.

Develop and implement effective solutions.

Collaborate with Learning & Development to assess training needs.

Ensure continuous measurement and success tracking of project outcomes.

2. Coordinate subject matter experts for requirements gathering

3. Leadership & Stakeholder Engagement

Manage and mentor a team of three direct reports, encouraging high performance and engagement.

Work closely with Sales, Customer Service, Learning & Development, and Finance teams.

Ensure effective cross-functional collaboration and communication.