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Nicoll Curtin

Process Documentation Specialist (HR Process)

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  • Posted 21 days ago
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Job Description

We&aposre looking for a Process Documentation Specialist for our client&aposs Employee Services team. This role is ideal for someone who thrives on structure, clarity, and collaboration - building a single source of truth for ES processes and enabling seamless service delivery across regions.

This is a contract role based in Singapore.

Responsibilities:

  • Partner closely with Employee Services Generalists in building a scalable, efficient knowledge base
  • Capture, organize, maintain detailed process documentation across the entire employee lifecycle, including onboarding, payroll inputs, benefits, leave management, mobility, and offboarding
  • Collaborate with the Employee Services Generalist and the Global Talent Operations Centers (GTOC) to translate complex processes into clear, user-friendly SOPs, playbooks, and knowledge assets that empower delivery teams

full job description will be shared at initial discussions

Requirements:

  • Relevant experience in process documentation, knowledge management, HR operations, or HR services
  • Strong technical writing and editing skills with a knack for simplifying complex information.
  • Experience managing knowledge bases and creating structured documentation frameworks.
  • Proficiency with workflow visualization tools (Miro, Lucidchart, Visio) and documentation platforms (Zendesk Knowledge Base).
  • Understanding of HR processes (onboarding, benefits, payroll inputs, mobility, leaves, etc.) preferred.
  • Detail-oriented and highly organized, with a passion for building structure.
  • Collaborative and comfortable working with diverse, global teams.
  • Proactive in identifying gaps and recommending process improvements

More Info

Industry:Other

Function:Hr Operations

Job Type:Permanent Job

Date Posted: 09/09/2025

Job ID: 125830787

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Last Updated: 22-09-2025 09:15:49 PM
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