Principal Designer, Innovation Team (Consulting Practice)

[What the role is]

GovTech is the lead agency driving Singapore's Smart Nation initiatives and public sector digital transformation. As the Centre of Excellence for Infocomm Technology and Smart Systems (ICT & SS), GovTech develops the Singapore Government's capabilities in Data Science & Artificial Intelligence, Application Development, Smart City Technology, Digital Infrastructure, and Cybersecurity.

At GovTech, we offer you a purposeful career to make lives better where we empower our people to master their craft through robust learning and development opportunities all year round.

Play a part in Singapore's vision to build a Smart Nation and embark on your meaningful journey to build tech for public good. Join us to advance our mission and shape your future with us today!

Learn more about GovTech at tech.gov.sg.

[What you will be working on]

About the Consulting Practice:

The Consulting Practice within the Government Technology Office of GovTech helps agencies resolve complex IT challenges, modernize systems and develop innovative solutions with confidence. We bring together deep engineering, product, and design expertise to assess legacy environments, align stakeholders, and shape multi-year solutions that are human-centric, scalable, and delivered by GovTech and industry partners.

Each Consulting team member is a leader in their domain and works collaboratively with GovTech teams and agencies to address the government's most critical technology challenges. As a founding member, you'll also shape this growing practice while working on diverse and impactful problems in the public sector.

Role:

As a Principal Designer in the Innovation team, you will lead high-impact innovation engagements end-to-end, spanning research, problem definition, ideation & prototyping, solution design, visioning and running of proof of concepts (POCs). This role is ideal for someone with extensive experience in accelerating the development of new digital products or services, who is excited to operate at the intersection of public sector, emerging technologies and designing user experiences for the era of AI.

You'll apply strong research, experience design, prototyping, storytelling with consulting acumen to shape solutions that are not just desirable, but also feasible and truly impactful.

• Manage design x innovation engagements end-to-end, from discovery to development of working prototypes and proof of concepts (POCs)
• Drive innovation activities from research, strategic framing, to hands-on prototype building
• Provide thought leadership, strategies and hands on support to agency product teams to level up their innovation capabilities
• Facilitate co-creation between agency, GovTech and industry partners to bring emerging technologies to public sector use cases
• Build the innovation playbook, combining methodologies, tools, templates and case studies that enable GovTech teams to deliver better innovation outcomes
• Act as a coach and advocate of user-centred, innovation practices

You'll thrive here if you:

• Embody a culture of experimentation and learning
• Comfortable navigating uncertainty, quick to adapt when things change
• Can shift fluidly between research, design, prototyping and storytelling
• Are energised by working in ambiguous spaces at the edge of what is possible
• Focus on outcomes and long-term value, not just deliverables
• Influence through building trust, clarity, and collaboration

[What we are looking for]

• 10+ years in experience design, innovation consultancy, UX or adjacent fields such as UX engineering or creative technology
• Proven ability to lead projects in complex, multi-stakeholder environments, working with and managing team members across disciplines (design, tech, ops and policy) to bring innovative solutions to life
• Use a variety of research, design methods and prototyping tools flexibility to validate ideas
• Strong communicator and storyteller who builds trust quickly and brings people together
• Experienced at navigating ambiguity and balancing user, technical, and operational needs
• Inspire through articulating a bold vision of what's possible with technology while also clearly communicating risks and practical considerations
• Passionate mentor who fosters curiosity, learning, and systems thinking
• Entrepreneurial mindset with a drive to create impact for public good

GovTech is an equal opportunity employer committed to fostering an inclusive workplace that values diverse voices and perspectives, as we believe it is key to innovation.

Our employee benefits are based on a total rewards approach, offering a holistic and market-competitive suite of perks.

We champion flexible work arrangements (subject to your job role) and trust you to manage your time to deliver your best.

Learn more about life inside GovTech at go.gov.sg/GovTechCareers