Provide excellent client service and ensure deliverables timelines are met.
Responsible for billings, fee negotiations and recovery for each client engagement.
Review payroll, related forms as well as year-end remuneration returns for a portfolio of clients.
Review current process flow for improvements and assist in the implementation of recommendations.
Build strategic client relationship with existing / potential clients to generate pipeline of leads.
Drive business development and new business growth
Ensure compliance to SOPs and regulatory updates.
Execute client service excellence at all times.
Monitor credit control, regular review, responsible for debts collection and work with Finance to manage doubtful debts.
Coach team members to set standard client communication protocol eg. all communication with clients are supported by emails, document agreed action steps, responsibilities and deadlines.
Evaluate direct reports and review overall employees performance appraisal during the annual review exercise for Singapore .
Requirements:
Business Degree or diploma
Minimum 5 years of payroll experience in a service provider environment is required
Experienced in leading and managing at least 3 - 5 team members
Preferably with Prosoft and/or other payroll software experience
Strong spreadsheet skills (Excel) and good knowledge of Word
Ability to work independently and as a team
Strong problem solving skills
Strong written and verbal communication skills
Excellent organizational skills
Client service oriented and able to interact with clients at ease
