About Us
Hytech is a leading management consulting firm headquartered in Australia and Singapore, specializing in digital transformation for fintech and financial services companies. We provide comprehensive consulting solutions, as well as middle- and back-office support, to empower our clients with streamlined operations and cutting-edge strategies.
With a global team of over 2,000 professionals, Hytech has established a strong presence worldwide, with offices in Australia, Singapore, Malaysia, Taiwan, Philippines, Thailand, Morocco, Cyprus, and more.
Key Responsibilities
- Lead end-to-end product ownership for the Global Payment Channel Network including vendor/service integration, onboarding, configuration, and decommissioning.
- Responsible for the full life-cycle management (launch/update/operation/decommission) of the payment channel network center.
- Translate business and regional needs into integration specifications and acceptance criteria; coordinate internal stakeholders (engineering, QA, compliance, finance, ops, local markets) and external partners.
- Review and validate technical designs and API specifications; partner closely with engineering to ensure integrations meet security, performance and compliance standards.
- Establish and track key product and operational metrics (payment success rate, authorization latency, error rates, uptime, settlement accuracy, chargeback rates, user drop-off) and drive improvements.
- Design and implement channel health checks, SLA monitoring, alerting and runbooks; lead incident response and postmortems for channel-related outages.
- Own user experience considerations related to payment flows minimize friction, optimize fallback routing, and ensure consistent messaging and error handling across channels and platforms.
- Manage vendor relationships and commercial matters relevant to channel performance (SLA, support windows, escalation path).
- Drive projects plan timelines, manage dependencies, run cross-functional standups and ensure timely delivery.
Required Qualifications
- Minimum 5 years of product management experience, with at least 3 years specifically in payment channel integrations or payments product delivery.
- Deep domain experience in payment products / payment industry
- Strong technical literacy able to read and interpret API docs, technical proposals, and integration guides; comfortable discussing design choices with engineers.
- Data-driven and metric-focused mindset; experience owning KPIs and running experiments/optimizations.
- Highly detail-oriented, rigorous, responsible and able to produce clear documentation and runbooks.
- Excellent written and verbal communication skills in English; able to communicate clearly with internal and external technical and business stakeholders.
